Yes, certainly! SATOS offers both selling and buying services for Bitcoin. If you want to sell Bitcoins and receive euros in return, you will only need to send your coins to the address we provide you with. As soon as we have received the Bitcoins, we will transfer your payment to your bank account!

Wondering what other cryptocurrencies you can buy and sell at SATOS? Take a look at these pages:

• Buy Ethereum
• Buy Ripple
• Buy Litecoin
• Buy Bitcoin Cash

In contrast to what many media proclaim, protecting your privacy is also a key concern when using Bitcoin. The Bitcoin blockchain serves as a public network, which means that all saved transactions are visible for everyone. Therefore, all network users can trackback how much has been transferred from one wallet to another, which ultimately also enables someone to find out a particular Bitcoin wallet’s balance. It remains impossible, however, to trace a user’s true identity through publicly accessible data. Then again, if a user voluntarily shared his/her details during a transaction, this could compromise his/her identity. So indeed, be aware that you remain responsible for your own privacy.

It is not possible to undo Bitcoin transactions. As a recipient, you can (voluntarily) decide to send the money back, but you cannot revert the transaction. This is one of the reasons why it’s recommended to only transfer Bitcoins to organisations and individuals you know and trust. A Bitcoin address is both long and complicated, which is why we advise Bitcoin users always to copy-paste this address when making a transaction. The chances of you making a mistake when manually re-typing the address are quite significant. Fortunately, more and more bitcoin wallets start to offer features recognising typos. This blocks the system from completing a transaction to an invalid address. We expect more of these kinds of security-oriented features and services to appear in the near future. Until then, it is advisable always to double-check the validity of a Bitcoin address before you use it to receive Bitcoins.

At this moment, Bitcoin’s value (and pricing) remains highly volatile. Its value falls and surges much faster than regular investment products. This is mainly due to the early stage of development the coin finds itself in. The trading markets are also not yet liquid enough. Because of the current instability and pricing, it is unwise to, for example, invest all your savings in cryptocurrencies like Bitcoin. It remains a high-risk investment, which is why you should never invest more money in Bitcoin than you can afford! Would you like to know more about Bitcoin pricing dynamics? Consult our Bitcoin price analysis to find out more about the factors driving the price of bitcoin.

Yes, you should. If you insist on purchasing Bitcoin using an account that is not yours, we do require written authorisation. In this case, contact us in advance.

As can be read in our terms of use, we can unfortunately not guarantee that your cryptocurrency will arrive if you send it directly to an exchange. We therefore recommend that you always use your own wallet. If you decide to use a wallet address from an exchange, keep in mind that it can sometimes take a little longer before your order is on the exchange in your wallet. Exchanges generally wait for a number of confirmations from the network before they adjust your balance.

Due to laws and regulations, it is not possible to anonymously purchase Bitcoin at SATOS. Read our KYC / AML policy for more information.

The costs are on average 1-2% of the purchase amount. These are the costs that we charge for our services. These costs depend on supply and demand and differ per crypto currency. As a rule of thumb, the larger the amount, the more favorable the exchange rate!

No, we do not offer this possibility at the moment. We are continually trying to improve our platform, and credit card payments are one of the features we are working on.

No, but there is a limit in place of EUR 10,000 per iDEAL-payment. However, you can place multiple orders of EUR 10,000.

We retain a minimum purchase amount of EUR 100. This ensures that the transaction costs are proportional to the overall price.

We aim to process your order as fast as possible. We generally process orders within 15 minutes, depending on the banks and the speed of the network. Are you a first-time customer at SATOS? Then you will have to verify your bank account after completing your first order, which may cause a bit of delay.

There are a couple of things that you need to know when you are entering the Bitcoin business. One of these is that this form of digital currency allows for a type of money exchange that is different from the one that’s used by traditional banks. Therefore, it is essential that you inform yourself about the features of Bitcoin and the workings of this cryptocurrency. Always do such research before initiating significant Bitcoin transactions. In short: treat your Bitcoins in the same careful manner as you would handle the cash in your wallet. Sometimes, you even need to be more cautious! Also have a look at our cryptocurrency knowledge base. Here we have collected a number of articles for beginning cryptocurrency users.

It’s important to add a reasonable fee for the miners because this miners fee determines how fast the Bitcoin network will process your transaction. When you opt for a fee that’s too low, you may have to wait hours before your transaction is confirmed. It may not even be processed at all. Therefore, always check the current average fee when doing a transaction.

Cryptocurrencies may form a significant part of your fortune. Therefore, always entrust someone within your close circle of friends with access to your Bitcoin assets. You could even share only half of the private key (your unique wallet access code) or half of your password with someone you trust, and inform a notary of the other half.

When you use your Bitcoin wallet, always first make a backup. Most wallets offer a simple tool to arrange this in just a couple of steps. Is this not entirely clear to you? You can find more information about Bitcoin wallets on our dedicated wallet page. To make it easy for you, we have described a number of tips that can help you safely store bitcoin and other cryptocurrencies.

What’s particular about Bitcoin is that you act as your own bank. You can make transactions from person A to person B without the interference of third parties. You bear responsibility for managing your cryptocurrencies, but this also entails responsibility for securing them. That’s why you should always have a decent virus scanner installed. Prevent criminals and scammers from stealing your hard-earned cryptocurrency by reading more about known forms of bitcoin fraud.

We are available seven days per week from 10 AM to 9 PM. You can reach us through the live chat, by email, or by using social media. For frequently asked questions, please first check our support-page.

Yes, this is not an issue, but be aware of the applicable tax legislation governing business investments. This concerns the profits of your company. For more tax information, please take a look at our tax page.

We understand that privacy is a key concern for you. Therefore, we drafted an entire page covering just this subject. Please have a look at our privacy policy page.

Besides iDEAL, we also offer Bancontact and Belfius payment services. Do you prefer to pay using wire transfer? Then choose the ‘SEPA’ payment method.

Are you going to transfer cryptocurrencies? Like when selling Bitcoin? Then always copy the recipient address of the person you like to send the Bitcoin to. It is easy to make a mistake when re-typing the address. There is also nothing you can do afterwards to recover your payment. Indeed, if you accidentally send Bitcoin to a wrong address, there is a big chance you will never see your coins again.